Privacy Policy

At Ole Tu Shop (“we”, “us”, or “our”), your privacy is a top priority. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit or make a purchase from https://oletushop.co.uk (“Website”).

1. Data Controller

In compliance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”), the data controller responsible for your personal data is:

Óscar González Hernández
NIF: 76047406E
Email: info@oletushop.co.uk

2. Information We Collect

We may collect and process the following types of personal data:

a) Personal Identification Information

Full name
Email address
Phone number
Shipping and billing addresses

b) Payment Information

Processed securely through trusted third-party payment processors (e.g., Stripe, PayPal). We do not store your credit card or banking details.

c) Technical and Usage Data

IP address
Browser type
Device type
Pages visited and actions taken on the Website
Cookies and similar tracking technologies (see our Cookie Policy)

3. How We Use Your Information

We process your personal data for the following purposes:

To fulfill and manage your orders
To provide customer support and respond to inquiries
To send transactional emails (e.g., order confirmations, delivery updates)
To send promotional communications, if you have opted in
To improve our Website functionality, services, and user experience
To comply with legal obligations (e.g., invoicing, tax compliance)

4. Legal Basis for Processing

We process your data based on one or more of the following legal grounds:

Your consent, when signing up for marketing communications
Performance of a contract, when processing orders
Compliance with legal obligations
Legitimate interests, such as improving our services and preventing fraud

5. Sharing of Personal Data

We do not sell, rent, or trade your personal data. However, we may share your information with trusted third parties, including:

Payment gateways (e.g., Stripe, PayPal)
Delivery services (e.g., Royal Mail, courier partners)
Marketing platforms (e.g., Mailchimp, Meta, Google Ads)
Website hosting and analytics providers

All third parties are required to respect the security of your data and to treat it in accordance with the law.

6. International Data Transfers

Some of our service providers may be located outside the European Economic Area (EEA). In such cases, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs), to protect your data.

7. Your Data Protection Rights

Under GDPR, you have the right to:

Access your personal data
Correct inaccurate or incomplete data
Request deletion of your data (“right to be forgotten”)
Object to or restrict data processing
Withdraw your consent at any time
Lodge a complaint with the Spanish Data Protection Authority (AEPD)

To exercise these rights, please contact us at: info@oletushop.co.uk

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, misuse, disclosure, alteration, or destruction.

9. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including:

Order records (up to 6 years for tax/legal reasons)
Customer service correspondence (up to 12 months)
Marketing consents (until you unsubscribe)

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, services, or legal requirements. We encourage you to review this page periodically. Changes will be effective upon posting the updated version on the Website.

11. Contact

For any questions or concerns regarding this Privacy Policy or your data, please contact us at:

📧 info@oletushop.co.uk
📍 Ole Tu Shop,
We retain personal data for as long as necessary to fulfill legal obligations and business purposes.