TeEffective Date: 03/02/2025
Last Updated: 03/02/2025
These Terms and Conditions (“Terms”) govern your use of the website https://oletushop.co.uk (the “Website”), operated by Óscar González Hernández, NIF: 76047406E, with registered address at Plaza de la Constitución N.2, 29640 Fuengirola, Málaga, Spain (“we”, “us”, or “our”). By accessing and using this Website, you agree to be bound by these Terms. If you do not agree, please do not use this Website.
1. General Information
This Website is operated as a commercial platform for the sale of handmade natural soaps and related products under the brand Ole Tu Shop. We reserve the right to modify, update, or discontinue any part of the Website or these Terms at any time without prior notice. Continued use of the Website implies acceptance of any changes.
2. Products and Services
- All products listed on the Website are handmade using natural ingredients.
- Product descriptions, images, and other content are provided for informational purposes. While we strive for accuracy, slight variations may occur due to the artisanal nature of our products.
- We do not guarantee that the colors and textures displayed on your device will exactly match the physical product.
3. Orders and Payments
- All prices are listed in GBP (£) and include applicable VAT and taxes, unless stated otherwise.
- Orders can be placed through our secure checkout system. Available payment methods include credit/debit cards, PayPal, or any other option shown at checkout.
- Orders are confirmed once payment has been successfully processed.
- You will receive an email confirmation with order details and estimated delivery times.
4. Shipping and Delivery
- We currently ship to addresses within the United Kingdom.
- Shipping costs and delivery times are displayed during the checkout process and vary by destination.
- We aim to dispatch orders within the time frames indicated, but we are not liable for delays caused by third-party logistics or force majeure events.
- You will receive tracking information (if available) once your order is shipped.
5. Returns and Refunds
- If you are not satisfied with your purchase, you may return unused and unopened items within 14 days of receipt.
- To initiate a return, please contact us at info@oletushop.co.uk with your order number.
- Return shipping costs are the responsibility of the customer unless the return is due to an error on our part or a defective product.
- Refunds will be issued to the original payment method once the returned product is received and inspected.
6. Allergies and Disclaimers
- Our soaps are made from natural and plant-based ingredients, but individual allergic reactions may occur.
- It is your responsibility to read the ingredient list before using any product.
- We are not liable for any adverse effects caused by product use, misuse, or allergic reactions.
- Consult a healthcare professional before using new skincare products if you have known sensitivities or allergies.
7. Website Availability and Use
- We strive to maintain an uninterrupted and error-free Website but cannot guarantee it at all times.
- We reserve the right to suspend, restrict, or terminate your access to the Website at any time.
- You agree not to use the Website for any unlawful or prohibited purposes.
8. Intellectual Property
- All content on this Website, including text, logos, images, and product designs, is the intellectual property of Ole Tu Shop or its licensors.
- You may not copy, reproduce, or distribute any content without our written permission.
9. Governing Law and Jurisdiction
These Terms shall be governed by and interpreted in accordance with the laws of Spain and the European Union.
Any disputes arising in connection with the use of the Website shall be subject to the exclusive jurisdiction of the courts of Málaga, Spain.
10. Contact Information
For questions regarding these Terms, please contact us at:
📧 info@oletushop.co.uk
📍 Plaza de la Constitución N.2, 29640 Fuengirola, Málaga, Spain